Singapore

TOPKEE VOICE AGENT

AI answers your calls, makes cold calls and follows up with customers

Topkee Voice Agent gives Singapore SMEs self-service AI phone services: answering inbound calls, developing leads and ongoing follow-up. Sign up and configure it yourself, and add professional services when you need them.

Book a demo

S$ 300

/ month

1 phone number + call duration billed by the minute

Connects to your existing PBX

Self sign-up, configured the same day

Does any of this sound familiar?

Four common leaks in the working day

Nobody free to pick up

The phone rings, but the whole team is in a meeting or out. The caller hangs up, and that is it.

Enquiries lost for nothing

After hours, no answer

Nobody answers in the evening, at weekends or on public holidays.

Business missed outside office hours

Cold calling does not scale

Sales want to cold call, but the list, script and follow-up all depend on manual work.

Pipeline volume never scales

The day goes to admin

Replying to enquiries, confirming appointments and following up with past customers eat up the whole day.

No time for work that closes deals

Voice Agent does not replace your team. It takes over the repetitive, standardisable phone work and hands clearly structured information and intent back to your people.

Two modules

Covers both outbound and inbound phone scenarios

INBOUND

AI Call Handling

Every incoming call gets a clear answering process. Best when customers call in to enquire, or the team is busy or it is outside office hours.

What the AI does

1) Answers your pre-configured FAQs
2) Captures requirements and records booking intent
3) Transfers calls to configured destinations

What you receive

Clear customer requirements, contact details and next steps.

See call answering

OUTBOUND

AI Sales Outbound & Customer Follow-Up

Cold calling prospects, replying to enquiries, confirming appointments and following up on services.

What the AI does

1) Introduces the product or service to prospects
2) Screens needs and classifies intent
3) Invites a discussion and follows up with customers

What you receive

Prospect data sales can take over, intent records and a follow-up list.

See sales outbound

From sign-up to live in four steps

STEP 1

STEP 2

Get a number

Buy a CALL ID on the platform, or connect your own PBX, then arrange inbound and outbound flows.

STEP 3

Configure the AI assistant

Set business details, the call script, service hours, contact lists and human handover, then test.

STEP 4

Test and go live

Try a few real calls, then activate answering or outbound campaigns and keep improving.

Don't want to do it yourself? You can add professional services and we will analyse, set up and optimise it for you.

Every incoming call gets a clear answering process

The AI assistant responds using the information your company provides, finds out why the customer is calling, and turns what is needed into a record your team can take over.

General enquiries

Explains the service scope you offer, business hours, address and common arrangements, all following the version your company has confirmed.

Requirement capture

Collects contact details, the service needed, area and preferred times, helping the team decide the next step.

Booking intent

Finds out the date and time slot the customer wants; once calendar connection is accepted, it checks availability and creates bookings under your rules.

Handover to a human

Transfers calls to configured destinations; when a person cannot be arranged straight away, it records follow-up details.

Example scenario

Mrs Chan calls a home repair company to book an appointment for a visit. The AI assistant asks about the type of problem, the area, and the best time to call back, records the details, and passes them to the person in charge, following the process. The final check on the method, quotation, and visit time is confirmed by the company’s team or the connected business system.

Without a connected calendar, booking intent is passed to the team for confirmation; only a result that has been written in and confirmed counts as an established booking.

Cold calling is one of the core outbound applications

The AI assistant gives targeted prospects their first business introduction, finds out their needs and interest, invites a further discussion and organises the information for sales to take over. It also handles follow-up on existing enquiries and customers.

Sales cold call

Introduces the product, understands needs and classifies intent.

Team: in-depth consultation, confirming appointments, quotations, negotiation and closing.

Reply to enquiries

Finds out service needs, area and contact times for customers who have enquired.

Team: confirming the solution, quoting or arranging further consultation.

Booking confirmation

Confirms attendance and whether follow-up is needed.

Team: confirming rescheduling and handling resource conflicts or special requests.

Follow-up on existing services

Collects service responses and outstanding issues for the agreed purpose.

Team: handling complaints, remedies, refunds or new service requests.

Rather not do it yourself? Add professional services and we will analyse, set up and optimise it for you.

How an outbound call runs

1. Set the target audience, list, opening introduction, needs questions, intent criteria and calling hours

2. Complete the DNC and applicable contact-condition checks

3. Launch the outbound campaign

4. Review customer responses

5. Hand over to sales

Requests for a later call, expressions of interest and requests for a booking are all organised into outcomes or to-dos under your configuration; the actual callback, calendar booking and customer system update require the matching process or a connection that has been set up and signed off.

How to evaluate it

Businesses can review call results on the platform and report cold-call and enquiry follow-up separately: number of contacts, connection rate, interest level and items to follow up. Interest, confirmed bookings and actual attendance are counted separately.

Handle it yourself, with help when you need it

Included in your plan

Self-service, no add-on needed

Works on its own, without buying anything else.

Configure the AI assistant yourself

Call records, reports and results

Call transcripts and available recordings

Connections to Google Calendar, Microsoft Calendar, CRM or other business systems can be assessed

Professional services (optional)

Quoted by scope of work

Broadly S$ 400–1,000 / month

Performance analysis

You have the data but cannot see where the problem is: we read your call results and find where business is leaking.

Conversation optimisation

You have found the problem: we keep refining the scripts, question design and handover process.

CRM coordination

Call outcomes need to enter your sales system: we help connect it and keep the follow-up steady.

If your team

can configure, read reports and adjust things itself

Choose: the AI phone service plan

If you

have the data but cannot see where the problem is

Choose: add performance analysis

If you

have found the problem and want to keep improving

Choose: add conversation optimisation

If your calls

need to enter your sales system and be followed up reliably

Choose: add CRM coordination

Clear pricing, no hidden fees

AI phone service

S$ 300

/ month

1 phone number

limited local (Singapore) call minutes, with per-minute charges

Self-service platform: AI assistant configuration, call records and reports

Book a demo Start now

Professional services (optional)

+S$ 400–1,000 / month

With the add-on your total is S$700–1,300 per month; the exact services and delivery frequency are set out in the quote.

The number of concurrent calls is agreed in your plan.

Additional numbers, international calls and own-PBX connections and fees are confirmed separately.

If you buy professional services such as CRM, the initial connection, ongoing maintenance and third-party software scope and fees are listed separately.

Topkee-provided number

Your business can buy a CALL ID on the platform yourself and set up inbound call handling, outbound sales or customer follow-up flows.

Connect your own PBX

Connect the PBX system your business already has; system compatibility, number routing and manual transfer arrangements are confirmed before go-live.

AI Voice Calls, Built with Compliance in Mind

Reach customers confidently with AI-powered calls designed around Singapore's Personal Data Protection Act (PDPA) and Do Not Call (DNC) requirements.

Topkee helps your business establish responsible calling workflows, including DNC screening, consent verification, and opt-out management where applicable.

Do Not Call (DNC) Screening

Check applicable Singapore contact lists against the official DNC Registry before promotional calls, unless valid consent or a legal exclusion applies.

Consent & Opt-Out Management

Manage consent records and internal do-not-call lists to respect customers' communication preferences.

Call Recording & Data Protection

Configure recording, data access, and retention arrangements according to your business needs and applicable privacy requirements.

Your business remains responsible for the lawful use of customer data and marketing communications. Topkee supports the compliance process through agreed workflows and technical controls.

Frequently asked questions

I am not technical, can I do it myself?

Can it speak foreign languages?

I already have a PBX, can it connect?

Are bookings written to the calendar automatically?

How long are recordings kept?

Is cold calling compliant?

Are there time limits for local calls?

What should I prepare before starting?

Have these four things ready before you start

Business and process

The scenarios you want to handle first, opening hours, service areas, common questions, pricing or policy information, and anything the AI must not commit to.

Phone and language

Choose a Topkee-provided number or connect your own PBX; provide existing system details, preferred service hours, main language and busy-line fallback arrangements.

People and systems

Who takes over calls and the follow-up time limit; if bookings or data connections are needed, provide the relevant systems and authorisation arrangements.

Outbound and data

The source of outbound lists, the purpose of contact and the required authorisation records; how call records and recordings are notified, retained and accessed.