Make customer experience your competitive advantage
All-channel information center
Integrate all customer dialogue messages to instantly grasp pre-sales and after-sales sales opportunities
All communication channels in one place
Faster response time
Real-time team collaboration
Live chat combined with chatbots
3 strategies to integrate real-time chat × AI robots to automate customer acquisition, reduce costs and increase efficiency
Discover new ways to capture leads and generate more sales
Completely automate your customer service
Reduce workload for customer support teams
Seamless integration with CRM
CSAT growth engine, real-time historical access driven by warm interaction
Seamlessly connect your customers’ company profiles and conversation records to your CRM, so your team always has access to the latest customer history
Integrate customer data from across your tech stack to gain deeper insights into customer behavior and drive more CSAT into every interaction
Provide conversational support where it works best for your customers
Connect with your customers instantly
Instant chat entry
Create a visual communication bridge with high conversion rate
24/7 Smart Night Watchman
Offline conversation continuation
Smart Timing Engine
Data-driven message launch window
Turn visitors into loyal customers
Custom Logo
Let your visitors contact you directly with a beautifully designed live chat widget
Team Management Inbox
Team collaboration hub, one-stop conversation assignment and progress tracking system
Automation
Intelligent conversion engine, using automated rules to accurately trigger high-conversion conversations
Tags
360° customer portrait, data-driven personalized service center
Omnichannel Information Command Center
Website Live Chat
Support team collaboration, assign dialogue tasks, and centrally control task processing progress without jumping windows, greatly improving the processing efficiency of the customer service team
Link FB&IG post comments
Integrate FB & IG comments to ensure you don’t miss any user who interacts with your posts, and respond to their interactions or provide them with the help they need in a timely manner
WhatsApp integration
Through WhatsApp Business API, we can reach 15 million active users, allow multiple customer service specialists to handle online, and further segment customers by tags, sending customized messages based on interests and categories.