Singapore
Lead Generation Standard Capability · YME Conversation Engagement Unit
YME Chat Agent
First Response in 10 Seconds
24/7 Multilingual Engagement
Instant Human Escalation Beyond Scope
Problems We Solves
At the key phase of converting ad traffic to qualified leads, YME Chat Agent resolves these major pain points.
No retrievable contact details
Most daily enquiries arrive without contact details sales can act on, so the lead flow breaks
YME Chat Agent's onditional capture prompts users to respond and collects valid details.
Lost leads from delayed replies
Off-hours, cross-timezone and multilingual enquiries miss the response window.
YME Chat Agent replies in few seconds, in multiple languages, around the clock.
Rigid chatbot replies
Templates cannot read a scenario, match a need or escalate.
YME Chat Agent reads context, answers within scope and escalates beyond it. It admits uncertainty rather than inventing an answer.
ROAS Accountability · Risk-Free Termination If Targets Are Not Met
We commit to ROAS rising from 0 to at least 2 to 4 times. Miss the target and you can terminate with 24 hours' notice and take a full data export.
Portable Stack, No Vendor Lock-In
Conversation logs, captured contact leads, knowledge base and attribution data reside in your own TTO CDP / Leadbox from day one. Monthly subscription; you retain all data upon exit.
We do not rent you a growth engine — we help you build one that you can take with you.
We do not rent you a growth engine — we help you build one that you can take with you.
More Inclusions at the Same Price
YME Economy (2 seats / 2,000 conversations) comes as a standard inclusion across all Lead Generation tiers starting from the entry plan. It is neither an add-on unlocked only in higher-tier packages nor sold separately. Pricing will not be discussed on this page; capabilities are delivered as standard within each plan tier.
Refer to ROAS Growth Engine for detailsHow Vague Chats Become Qualified Opportunities
YME Chat Agent is not a standalone chat window. It is a conversational unit inside the Topkee Growth System, closing the loop from ad traffic through chat, lead management and sales follow-up.
Ad exposure drives traffic. Prospects see campaigns across platforms, click through and land on your pages.
Targeted capture across channels. YME unifies WhatsApp, Messenger and live chat. Conditional logic guides users to submit name, contact number and company as the dialogue progresses.
24/7 multilingual instant response. Round-the-clock replies within 10 seconds. Cross-lingual LLM capability covers thin manpower, limited language support and delayed replies.
AI intent recognition. Models and your knowledge base classify requests automatically: general enquiries, product recommendations, FAQs and after-sales complaints. It answers from context and escalates when needed.
Automated nurturing and escalation. YME handles 85% of routine enquiries and guides visitors to submit details. Data syncs to Leadbox in real time and key dialogue is retained. Past the high-intent threshold, an internal salesperson takes over.
Complete information for swift follow-up. Sales arrives with valid contact details and conversation logs, grasps requirements quickly and reaches out sooner.
1
Ad Click
Ad Click
2
Landing Page Enquiry
Landing Page Enquiry
3
YME Chat Agent Response
YME Chat Agent Response
4
Leadbox CRM
Lead Management
Leadbox CRM
Lead Management
5
Sales Follow-up
Sales Follow-up
Built Into the Topkee Full-Funnel Ecosystem
Data layer
(TTO/CDP & Google/Meta Ads)
TTO traces the ad source of prospects who enquire through YME and closes the loop on attribution, so you can match conversation leads to profitable channels.
Match conversational leads to profitable ad channels | Cross-channel attribution in one viewROAS Truth | Cross-Channel Attribution Single Ledger
Frontend Layer
(Weber)
Landing pages carry live chat, WhatsApp and Messenger buttons that move visitors into the YME interface and capture behavioural signals. Clicks without conversations? Fix the landing page first.
Clicks without conversations? Fix the landing page firstConvert Lab｜Landing Page Conversion Lab
Lead Orchestration
(Leadbox CRM)
YME flags high-intent conversations and syncs them in real time, with dialogue context preserved for follow-up.
Human Service
(Topkee Team)
We handle deployment and operations: knowledge base import, role configuration, escalation setup, API integration, functional testing and staff training. Ongoing, our technical team fine-tunes responses and sends weekly customer service reports.
Getting the Most from Chat Agent and Your Team
AI does not replace consultants. It turns early enquiries into valuable prospects at pre-sales, so your team focuses on high-value negotiation and closing. Conversion still rests on your product, pricing and human follow-up.
We Audit Ourselves With the Same Metrics
ME moves conversation leads all the way to closed deals. Open the funnel page in your account's Campaign Intelligence Report to see the journey from "Enquiry to Qualified Lead".
"This is the diagnostic report for our own ad accounts. We hold ourselves to the same metrics. The point is to pinpoint problems precisely, not to polish results."
Impressions 313,307 → Clicks 3,823 (1.2%) → Landing Page Engagements 346 (9.1%) → Enquiries Initiated 95 (27.5%) → Qualified Leads 20 (21.1%) → Proposal & Quotation 6 (30.0%) → Closed Deals 2 (33.3%)
Conditional capture, intent recognition and timely escalation keep visitors who would otherwise leave after a quick enquiry.
Data-Driven, Manageable, Verifiable
The value of YME Chat Agent extends beyond automated replies. It enables full quantification of response speed, contact capture, costs and conversion performance.
<10
S
Faster Response Speed
95% faster than human agents
+42
%
Off-Hours Lead Capture
-65
%
Cost optimization
2.4
X
Lead Conversion Rate
How to Buy YME
Buy YME Chat Agent on its own, or take it standard on every Lead Generation tier.
YME Chat Agent
Intelligent AI Accelerates Customer Responses & Cuts Waiting Churn
S$
310
/mo
Dialogue Routing Bot
Custom Bot
Bot Positioning
Duplicate Dialogue Bot
YME Chat Agent
Pro
Intelligent AI Accelerates Customer Responses & Cuts Waiting Churn
S$
1,600
/mo
Dialogue Routing Bot
Custom Bot
Bot Positioning
Duplicate Dialogue Bot
Internal Contact Network
Who Turns Your Conversations into Business Opportunities
A Google Premier Partner since 2010, we serve public organisations including the Education Bureau and the Hong Kong Police Force, plus more than 5,000 enterprises. We run our own ad accounts on this same engine.
Founded 2010
Google Premier Partner
5,000+ Client Cases
Brands and Organisations We Have Supported
Q&A
What makes this Agent different from an ordinary chatbot?
Ordinary chatbots reply passively to keywords or prompts. YME ties conversation context to ad click costs, landing page behaviour and Leadbox sales status. Its job is turning basic enquiries into marketable leads.
YME vs Lead Engine (Enquiry-to-Close Engine)
What is the relationship between YME and your Enquiry-to-Close solution?
YME is a component at the tool layer, while Lead Engine represents the outcome-driven solution.
YME handles conversation engagement, contact capture guidance and timely human escalation. Lead Engine — the Enquiry-to-Close Engine — takes charge of building an accountable mid-funnel pipeline spanning lead capture, qualification, appointment scheduling and deal closure.
It addresses the common pain point: abundant enquiries yet limited closed deals.
YME is a component at the tool layer, while Lead Engine represents the outcome-driven solution.
YME handles conversation engagement, contact capture guidance and timely human escalation. Lead Engine — the Enquiry-to-Close Engine — takes charge of building an accountable mid-funnel pipeline spanning lead capture, qualification, appointment scheduling and deal closure.
It addresses the common pain point: abundant enquiries yet limited closed deals.
Can I buy YME separately? How soon will I see results?
YME Economy ships standard on every Lead Generation tier. Setup takes Weeks 0–2, data integration Weeks 2–4, and first results appear Weeks 4–8. That is a delivery timeline, not a guarantee; progress varies by industry, deal value and how closely your team follows up.
Do I need to replace my CRM or website?
No. YME connects to mainstream systems, or links data through TTO CDP. We confirm integration details during setup. Start with a free audit; it needs no migration.
👉 Free Lead Leakage Audit→
👉 Free Lead Leakage Audit→
Is knowledge base setup complicated?
No technical team needed. You provide the basics and we import them. On an ad package, senior specialists support configuration, conversation flow mapping and training.
Can the AI give wrong answers?
YME stays within your defined scope. Outside the knowledge base, it will not invent information. It escalates to a person or collects the question for a specialist.
What if targets are not met after buying a package that includes YME?
Published commitment: ROAS rises to a minimum of 2–4x, measured in periodic Campaign Intelligence Reports (closed deal value ÷ ad spend). Tell us 24 hours before the next billing cycle and exit with no liability. No minimum term, no lock-in. On exit we follow an SLA for data export and handover.
Is our data secure? Can we take it with us?
onversation logs and contact data are encrypted in transit and at rest, with strict access controls, and sit on your own data stack. You own the event data, schemas, pixels and export formats, covered by an exit handover SLA.
How does this compare with hiring in-house staff?
The two solve different problems. Hiring answers whether enquiries get attended. YME runs the orchestration: who to escalate to, when, and where each lead sits. It is built on more than 140 standardised delivery modules and works from day one. People move on; your SOPs and data stay.
Find the Conversation Leak Before You Optimise
Send us your details and a consultant will assess your website entry points, traffic channels and service workflow, then demo YME Chat Agent live.
Call now, let’s talk.
Topkee — Marketing Connected to Revenue
Services
Products
© 2011–2026 Topkee Media. All rights reserved. | Topkee Pte. Ltd. (UEN 202441113M)