Funnel entry · Retain | Standard in every Lead Generation plan

Retain & Repeat

Make every customer you've already won worth more
Most agencies stop at acquisition: reports count only new customers, budgets buy only traffic, and service clocks off at “closed”. Yet the most expensive asset on your books is the group who have already paid their acquisition cost and bought once — with no second touch, they churn in silence. Leaving them unrecalled isn't free: once the repeat window closes, re-awakening only costs more. Customer retention marketing exists to stop an acquisition cost you already paid from quietly depreciating.
Founded 2010
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Google Premier Partner
5K+ client cases
2-minute read-only access · revocable anytime · no call needed · report within 3 working days

The signed deal isn't the finish line — see a report that puts numbers on that

We don't yet have a publishable retention/LTV case — and we won't fake one. Below, the diagnostic report on our own account demonstrates what the report looks like and what it can see; your retention baseline starts from the same free diagnosis.

報告著陸頁診斷章節

Six funnel layers, measured all the way to closed deals

In this sample, 313,307 impressions end in 2 closed deals, with each layer's loss marked cell by cell. Most reports clock off here — we ask the next question: will those 2 customers buy again?

報告漏斗頁:點擊→互動格

The full report runs 8 chapters, and the Account Health chapter scores a dedicated “retention operations” dimension

Most agencies' reports don't have this column at all — whether past buyers get a second touch, and whether repeat purchase is run as a channel, is scored on its own. Your retention score? See it in your own report after the audit.

This is the diagnostic report on our own ad account — we measure ourselves with the same ruler. The report's job is to pinpoint problems down to the decimal, not to dress up results
Check my funnel leaks — free
Own your full stack · zero lock-in

Members, orders and outreach channels all settle in your own TTO CDP / pixels / CRM. We don't rent you a growth engine; we build you one you can take away: monthly billing — leave with your data. No need to rip out your current systems — members / orders / points integrate smoothly and coexist with your existing commerce stack.

ROAS accountability · penalty-free exit

We align to the published bar — “ROAS lifted from 0 to at least 2–4×”, measured as closed-deal value ÷ ad spend, checkable in every period's report; miss it and you can walk with 24 hours' notice before the next charge.

More included at the same price · openly priced

Three plan prices are published on our website; the entry plan already includes the full SaaS stack and funnel attribution with no setup fee. No prices on this page — retention capability ships as standard in every plan.

See ROAS Engine

From signing to the first optimisation round, the cadence runs like this

八週交付節奏:三道關卡後光帶越走越穩
Weeks 0–2 · Setup
Owned outreach channels go live — “YME initial setup (website/FB Messenger/WhatsApp/LINE)” opens all four channels and “YME chatbot initial setup” takes over auto-replies; TTO CDP connects your member and order data (smooth integration, nothing ripped out).
Weeks 2–4 · Data flowing
Customer identities unify into the CDP, and repeat/LTV measurement is defined into the Campaign Intelligence Report; “social customer service (30 enquiries handled)” comes on shift, turning every enquiry into a customer record that accrues.
Weeks 4–8 · First optimisation round
The first recall outreach (WhatsApp / email / SMS) starts running, and each period's report reviews repeat-purchase rate and LTV movement — what was done, and whether it worked, reconciled in the same report.

The reporting regime: every period, retention is audited right alongside acquisition.

See where I leak today

You're not getting a tool — you're getting a retention engine, run for you

六層漏斗·漏點定位(Topkee 自有賬戶報告)

Owned outreach channels (WhatsApp · email · SMS)

Recalling past customers doesn't mean buying ads again — it runs through your own channels.
Services: WABA channel management · email service · SMS service | Deliverable: YME initial setup (website/FB Messenger/WhatsApp/LINE)

Retention bots with human agents

Enquiries, after-sales and re-awakening scripts caught automatically, with humans as the backstop.
Services: bots · customer service | Deliverables: YME chatbot initial setup · social customer service (30 enquiries handled)

Your customer data foundation (TTO CDP)

Members, orders and behaviour unify into your own CDP: retention audiences can be rebuilt, exported and taken with you — they don't evaporate with a contract.
Service: CDP

Retention measurement, reported every period

The Campaign Intelligence Report's health chapter scores a dedicated “retention operations” dimension: whether retention is being run, and how well — scored and audited every period (a diagnostic yardstick, not a results promise).
Delivered: Campaign Intelligence Report (every period)
All of it comes from the same library of 140+ standardised deliverables — run by us, not a tool dumped on your team.
This page isn't sold separately
Retain & Repeat is not a standalone SKU and carries no separate price. This capability ships as standard across the Lead Generation plans — what you sign by plan is the same growth engine; retention and LTV are what it looks like at the Retain stage.
See the three plans and compare tiers
No prices or tier specs on this page; each market's pricing and tiers live on the ROAS Engine page's plan table.

Who takes over your existing customers

A growth engine founded in 2010 with 3K+ clients — a Google Premier Partner with a Singapore team on the ground since 2024. We've done acquisition for over a decade; the stretch after the signed deal is staffed too.

Founded 2010
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Google Premier Partner
5K+ Client Cases
Brands and Organisations We Have Supported
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Q&A

Your sample report shows ROAS at just 0.21× — are you any good?
How long until retention shows results?
How is ROAS calculated? Does repeat purchase count?
What if the bar isn't hit?
Can I really take the data? Members and audiences too?
Versus hiring my own CRM / loyalty manager?
I already have a membership / CRM system — do I have to rip it out?
I'm not running ads yet and have little customer data — can I do this?

A partnership should never rely on a contract to hold you: penalty-free exit on 24 hours' notice · monthly with no lock-in · portable data. Miss the bar? Tell us 24 hours before your next billing date and you walk — data packed and portable.

First, see the money leaking after the signed deal

Don't decide on retention by gut — use a free Campaign Intelligence Report to see your own account's baseline: where acquisition leaks, and whether anyone is minding what happens after the deal closes.

Want to talk retention directly?

Call Our Team Directly
2-minute read-only access · revocable anytime · report within 3 working days
Get My Revenue Plan — a retention growth plan

Fill in 5 basics and a consultant will email you retention and LTV recommendations based on your business model and budget range.

Include the https:// prefix
Not running yet is fine — we'll route you to a Grants & Setup consultant to start from step zero
Used only to prepare this plan | Founded 2010 · Google Premier Partner · 3K+ clients
Not running ads yet?
Upstream neighbour
Lead Engine — enquiry-to-close
Turn enquiries into deals first, then talk repeat.
Flagship
ROAS Engine
The three plans and tier comparison.
Attribution
ROAS Truth — cross-channel attribution
Whether repeat purchase adds up depends on this ledger.
Make every customer you've already won worth more — first, see what leaks after the deal closes