Difficulties in online-offline data integration, high customer privacy and compliance requirements, professional services being hard to fully standardize and digitalize.

Difficulties in online-offline data integration, high customer privacy and compliance requirements, professional services being hard to fully standardize and digitalize.

Funnel Details Introduction
Industry types suitable for this funnel level
Medical clinics, aesthetic medicine institutions, dentistry, health management centers, and high-ticket professional services.
Website Browsing
Interaction Rate
Data Source
FAQ
In the 'Website Browsing' stage, what is the consumer doing?
Consumers visit the website, browse the content, and learn about services or product information.
In the 'Website Browsing' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Planning and launching advertisements to attract traffic; optimizing website content and SEO to increase exposure.
What are the common optimization methods for 'Website Browsing'?
Optimize landing pages, improve website speed, conduct A/B testing, and implement precision ad targeting.
Website Browsing
Website Interaction
Inquiry Rate
FAQ
In the 'Website Interaction' stage, what is the consumer doing?
Consumers click on website buttons and engage in preliminary interaction with the site, expressing interest.
In the 'Website Interaction' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Designing attractive calls-to-action (CTAs) and analyzing user click data to optimize interaction points.
What are the common optimization methods for 'Website Interaction'?
Optimize button design and copywriting, reduce page distractions, and set clear navigation paths.
Website Interaction
Acquire Lead
Appointment Rate
Data Source
FAQ
In the 'Acquire Lead' stage, what is the consumer doing?
Consumers submit forms or make contact, proactively leaving their contact information to become a potential lead.
In the 'Acquire Lead' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Designing efficient forms and contact processes; instantly following up on leads and performing preliminary screening.
What are the common optimization methods for 'Acquire Lead'?
Simplify form fields, provide real-time chat, set up call tracking, and optimize the submission experience.
Acquire Lead
Clinic Appointment
Attendance Rate
FAQ
In the 'Clinic Appointment' stage, what is the consumer doing?
The consumer completes the booking action, converting their potential need into a specific clinic time slot.
In the 'Clinic Appointment' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Customer service personnel proactively contact the client to confirm appointment details and coordinate resources to ensure availability.
What are the common optimization methods for 'Clinic Appointment'?
Provide an online booking system, send appointment reminders, and improve the convenience of the booking process.
Clinic Appointment
On-site Consultation
Success Rate
FAQ
In the 'On-site Consultation' stage, what is the consumer doing?
The consumer physically arrives at the clinic, fulfills the appointment, and receives an initial diagnosis or consultation service.
In the 'On-site Consultation' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Front-desk reception and guidance; physicians perform initial evaluations and establish professional trust.
What are the common optimization methods for 'On-site Consultation'?
Provide on-site directions, improve the waiting experience, and perform appointment confirmation and follow-up.
On-site Consultation
Successful Treatment
FAQ
In the 'Successful Treatment' stage, what is the consumer doing?
The consumer completes the final treatment plan or service purchase, achieving the final business conversion.
In the 'Successful Treatment' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Physicians provide professional treatment solutions; sales or consultants complete service recommendations and finalize the deal.
What are the common optimization methods for 'Successful Treatment'?
Improve service quality, build long-term customer trust, and provide follow-up care and incentives for repeat visits.
Successful Treatment
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Date: 2025-12-10