Seamless integration of online booking with offline service experience, accuracy of multi-channel data attribution, and customer privacy and data security.

Seamless integration of online booking with offline service experience, accuracy of multi-channel data attribution, and customer privacy and data security.

Funnel Details Introduction
Industry types suitable for this funnel level
Appointment-based service industries such as medical clinics, health management, beauty spas, tutoring services, and home cleaning.
Browse and Interact
Effective Site Retention Rate
Data Source
FAQ
In the 'Browse and Interact' stage, what is the consumer doing?
Consumers visit the website and interact by clicking buttons to understand the service content and value.
In the 'Browse and Interact' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Optimizing website content and user experience, and planning attractive advertising copy and visual materials.
What are the common optimization methods for 'Browse and Interact'?
Optimize website speed and user flow, enhance the mobile experience, and conduct A/B testing.
Browse and Interact
Contact and Inquire
Successful Booking Rate
Data Source
FAQ
In the 'Contact and Inquire' stage, what is the consumer doing?
Consumers take the initiative to contact the merchant for consultation through online forms, phone calls, or instant messaging tools.
In the 'Contact and Inquire' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Customer service staff respond instantly to inquiries, provide professional answers, build trust, and guide the consumer toward a booking.
What are the common optimization methods for 'Contact and Inquire'?
Simplify forms, provide multiple contact channels, and set up automated responses and follow-ups.
Contact and Inquire
Book Visit
Successful Consultation Rate
Data Source
FAQ
In the 'Book Visit' stage, what is the consumer doing?
Consumers use an online booking system to select and confirm a specific time for their visit or on-site service.
In the 'Book Visit' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Dedicated staff confirm booking details, coordinate service times and resources, and provide pre-visit reminders.
What are the common optimization methods for 'Book Visit'?
Provide an intuitive booking interface, real-time availability display, and send automated booking confirmations.
Book Visit
Complete Consultation and Pay
Data Source
FAQ
In the 'Complete Consultation and Pay' stage, what is the consumer doing?
After receiving the service, the consumer completes the payment, concluding the entire service process.
In the 'Complete Consultation and Pay' stage, what are the merchant's tasks? (Refers to high-income human-driven tasks, excluding automated systems)
Providing professional service, guiding the payment process, and handling follow-up care and customer retention.
What are the common optimization methods for 'Complete Consultation and Pay'?
Provide multiple payment methods, simplify the payment process, and establish a customer satisfaction feedback mechanism.
Complete Consultation and Pay
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Date: 2025-12-08